Video conference services are cropping up all over the Internet, with the proliferation and growth of development in the field of software-as-a-service. Through HTML5 and easily-implemented web-based applications, businesses are coming out of the woodworks constantly offering the best and latest and all that jazz and pizzazz.
But how can one cut through all the noise and get straight to the products and services that have the most to offer for customers and businesses? And most specifically, how can one find those video conference services that are ready to help a large enterprise deal with huge communications demands and the need for increased collaborative capabilities within their business?
That’s the challenge – but thankfully, it’s made much easier if you’ve simply got a concrete checklist to go by. But first, you have to figure out what you need from video conferencing.
Why Use Video Conferencing?
As a replacement to face-to-face communication, video conferencing shows a lot of promise and efficacy. It’s simple, it’s quick, and it’s very cost-effective – but that comes with the caveat that you’ve got a qualitative service. Otherwise, you get disconnections, audio and video issues, time wasted fumbling with complicated software and misunderstandings due to improper calls.
Even then, among quality video conferencing solutions, there are various degrees of capability. There are meeting solutions that work wonders for personal usage. And then there are meeting solutions that are reserved typically for large enterprise meetings, or even announcements and seminars that require hundreds or even thousands of people in live-streaming attendance. These solutions not only save on travel costs as per TechTarget, they also make you more efficient and productive.
If you’ve found the best video conference service for IT for your needs, and that service fulfills these specific features such as BlueJeans, then you’re good to go and enjoy the many benefits of using a proper enterprise video solution for business. But before then, you’ll have to do your homework.
While there are industry-specific questions you’ll have to ask yourself – such as the size of your company, how often you’ll need the tool, whether you’ll need it to talk within the company or with clients as well – this is a general checklist of features a great quality service should include in their offering.
- Ease-of-Use – The usability of an application should always be chief among the major concerns behind its design. An application, product or software that can’t be intuitively used is, for lack of a better word, a failure: most people don’t read the manual of usage, and while tutorials help, they have to be seamless and perfectly integrated.
If you’re designing professional software for something very specific – like audio mixing or video editing – you can afford to add features over ease-of-use, if only to focus on providing a more complete product. But video conferencing is a communicative tool that needs to facilitate the conversation between two or more people of all levels of tech knowledge, meaning, it has to be simple to operate. Especially if you plan to use video conferencing to help manage customer relations.
- Device Interoperability – Another basic feature in a good meeting solution is the ability to start and join calls throughout different devices and technologies. If you’re starting an audio-only conference, then many sophisticated enterprise-level services also offer SIP trunking, which allows phones to dial into your internet telephony service provider’s network directly instead of being switched around through the somewhat costly public access phone network.
Alternatively, video conferencing should be held not just through dedicated hardware, but also through webcams and PCs, laptops, smartphones and tablets. This is to facilitate the ease of communication and collaboration between departments, and make the process of sharing files and starting impromptu or “stand-up” meetings in a more seamless manner.
- Premium Security – There’s no mistaking it, cyber security is a serious concern. The number of data breaches in recent time have been ramping up as per Statista – and as it gets easier to infiltrate conventional security standards, the need for higher levels of security, regular file encryption and 2FA (two-factor authentication) becomes increasingly urgent.
Enterprise-ready meeting solutions will openly advertise that they’re ready to protect your data – whether it’s call information, shared files and more.
- Rapid File Sharing – Speaking of shared files, file sharing is an integral portion of premium conferencing services. Business collaboration is the name of the game, and the easier a program can help facilitate the efficiency of your company’s operations, the better it’ll be for you.
- Minutes of the Meeting – Another useful tool is the ability to record important minutes of the meeting, without dedicating a single person to keeping track of a meeting or conversation. Video collaboration solutions help you keep track of calls by recording them and storing them safely and securely on the cloud.
Each and every service comes with its own respective price tag. Choosing a service that has what you need but not more can help you save a pretty penny.